Article 1: Application of the terms
These Terms of Use ("Terms") govern the use of the services provided by ena partners inc. ("company") under the name "weddingvoice.love" ("service"), which includes services for collecting and delivering voice message data ("bouquet of voices") from guests at weddings via the company's web platform. Users of the service ("customers") may only use the service after agreeing to these Terms.

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Article 2: Use of the service
Customers agree to use the service in accordance with these Terms, the company's Privacy Policy, user guides, and other instructions issued by the company. If the customer is a minor, use of the service requires the consent of a parent or legal guardian.

 

Article 3: Scope and modification of the terms

1. These terms apply to all aspects of using the service operated by the company.

2. The company may revise these Terms without obtaining prior approval from customers by providing notice of the changes in advance on its website (https://www.weddingvoice.love). Continued use of the service after the change constitutes acceptance of the revised Terms.

3. The company may also notify customers of changes by other methods, as deemed necessary.

 

Article 4: Fees, payment methods, and cancellation policy

1. Unless otherwise agreed, the fees and payment terms for the service are as listed on the company’s "Price" page (https://www.weddingvoice.love/about). Customers are responsible for communication fees and equipment costs incurred in using the service.

2. Payment for the service shall be made via credit card, Apple Pay, PayPay, or PayPal. For details on billing cycles, please check with your credit card provider.

3. As this is a made-to-order service, and the company begins processing immediately upon receiving an order, customers may not cancel the order after it is placed.

4. If a product is returned to the company due to an incorrect address, failure by the recipient to accept delivery, or for reasons not attributable to the company, the company will retain the product for 14 days from receipt. If no reshipment request is made during this period, the company is no longer obligated to deliver the product. Customers will remain liable for payment.

5. If reshipment is requested under the above conditions, the customer must pay an additional shipping and handling fee of JPY 1,000 (including tax) per package.

 

Article 5: Subcontracting
The company may outsource part or all of the service to third parties. The company will remain responsible for the performance of outsourced work.

 

Article 6: Handling of personal information
The company shall handle customers' personal information appropriately in accordance with the separately published Privacy Policy (https://www.weddingvoice.love/privacy-policy). Customers agree to the handling of their information in accordance with this policy.

 

Article 7: prohibited conduct
When using the service, customers must not engage in any of the following acts:

1. Using the service, information, or products provided on the site for any purpose—commercial or non-commercial—without the prior consent of the company

2. Interfering with the operation of the service or engaging in any act that may disrupt or impair the service

3. Fraudulent use of credit cards to access or pay for the service

4. Illegally acquiring or using login IDs or passwords

5. Infringing upon copyrights, trademark rights, rights to reputation or privacy, or any other rights of other customers, third parties, or the company; or engaging in any act that may cause nuisance, disadvantage, or harm

6. Posting or submitting false or misleading information

7. Engaging in acts that are offensive to public order and morals, illegal acts, or acts that may be considered illegal

8. Altering information related to the company, the service, or any content provided through the service

9. Uploading or transmitting harmful computer programs or other malicious data

10. Any conduct the company deems inappropriate, including violations of expected etiquette or user behavior

11. Acts explicitly prohibited by the company within the service

12. Any other conduct the company reasonably determines to be inappropriate or unacceptable

 

Article 8: Exclusion of criminal or antisocial affiliations

1. The customer represents and warrants that they are not currently, and will not in the future become, any of the following: a member of an organized crime group (boryokudan); a former member who has not been disaffiliated for five years or more; an associate member of such a group; a company affiliated with such a group; a corporate extortionist (sokaiya); a political racketeer; a member of a special intelligence crime group; or any other individual or entity equivalent to the above (collectively referred to as “illicit groups”).

2. The customer shall not have any relationship that is recognized as giving control of management to illicit groups.

3. The customer shall not have any relationship that is recognized as substantially involving illicit groups in management.

4. The customer shall not unjustly use illicit groups for the purpose of gaining illicit profit for themselves or a third party, or for the purpose of causing damage to a third party.

5. The customer shall not be involved in providing funds or other benefits to illicit groups.

6. The customer shall ensure that any of their officers or persons substantially involved in management do not maintain relationships with illicit groups that may be socially condemned.

7. The customer further covenants not to engage in any of the following acts, either personally or through a third party (hereafter referred to as “antisocial acts”):

• Violent demands

• Unreasonable demands exceeding legal responsibilities

• Threatening speech or behavior, or acts of violence in relation to business transactions

• Spreading rumors, using deception or force to damage the reputation of the company, other customers, or third parties, or to obstruct their business

• Any other conduct equivalent to the above

8. If the customer is found to fall under any of the categories listed in paragraph 1, or engages in any of the acts in paragraph 7, the company may immediately suspend the provision of the service to the customer without prior notice.

9. The company represents and warrants to the customer that it is not, and will not be, associated with any illicit groups, does not fall under any of the categories in paragraph 1, and will not engage in antisocial acts. If the company breaches this representation, the customer may immediately terminate the agreement with the company.

 

Article 9: Account and ID management

1. Customers shall use the service with the account and password they have personally created.

2. Customers are solely responsible for the use and management of their account and password.

3. Customers must manage their account and password at their own risk and must not transfer, lend, disclose, or allow use by any third party.

4. If a customer becomes aware that their account or password has been used fraudulently by a third party, they must notify the company immediately.

 

Article 10: Submitted content and uploaded audio

1. Customers bear full responsibility for the content they create or the audio they upload through the service. The company assumes no responsibility for such content.

2. Customers represent and warrant that the messages they create do not infringe upon any third party’s copyrights, trademark rights, rights to reputation or privacy, or any other rights. In the event of any infringement, the customer shall be fully liable.

3. Customers agree not to exercise any copyrights, moral rights, or other related rights concerning their messages—within the scope necessary for the provision of the service—against the company, other customers involved in the same message, or its intended recipients.

4. Customers agree that any personal information included in the messages may be sent to the recipient of the message or displayed to other customers as necessary within the scope of the service.

5. The company may delete any content it deems inappropriate without prior notice.
 

Article 11: Email communication
The company may send emails or other communications to customers on a regular or occasional basis for the purpose of providing information about the company’s or its partners’ products and services, based on the personal information registered by the customer. However, if a customer notifies the company that they do not wish to receive such communications, the company will cease sending them.
 
Article 12: Access logs
To enhance user experience, deliver advertisements, and collect statistical data, the service uses cookies. Additionally, the service may use technologies such as cookies and JavaScript to collect behavioral data based on the information provided by users during registration or other interactions. However, no personally identifiable information is included in the cookies or behavioral data.
 
Article 13: Disclaimers
The company shall not be held liable for any damages, losses, or disadvantages, whether direct or indirect, incurred by customers due to temporary suspension, interruption, or modification of the service resulting from natural disasters or unavoidable technical issues on the part of the company.
With respect to any damages for which the company may be liable in connection with the service, regardless of the cause of the claim, the company shall not be liable unless the damage is caused by willful misconduct or gross negligence equivalent to willful misconduct. In such cases, the company’s liability shall be limited to the total amount paid by the customer to the company for the applicable service.
If a customer causes any damage to another customer or a third party through the use of the service, the customer shall resolve the matter at their own responsibility and expense and shall not cause any damage, loss, or disadvantage to the company. In the event that the company suffers any such damage, the customer shall be liable to compensate the company for the full amount of such damage.

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Article 14: Termination of the service
The company may terminate all or part of the service by providing prior notice to customers with a reasonable notice period.
In the event that the service is terminated following such notice, the company shall not be liable to compensate or reimburse customers for any damages, losses, or other expenses incurred as a result of the termination.

 

Article 15: Copyrights
All copyrights, trademark rights, and other intellectual property rights related to the images, designs, and other content published on the site belong to the company or other rightful owners.
Customers shall not engage in any acts that infringe upon these rights.
 
Article 16: Dispute resolution and jurisdiction
In the event of any dispute arising between the customer and the company in connection with the service, both parties shall engage in sincere and resolution discussions to resolve the matter.
If the dispute cannot be resolved through negotiation, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.
 
Article 17: Governing law
These terms shall be governed by and interpreted in accordance with the laws of Japan.
 
Article 18: Supplementary provision
These terms shall come into effect on July 24, 2025.